DDS Inc. - Tech Support - Troubleshooting

This Troubleshooting section contains information about some troubles encountered by our DecoTech v6.xx users and their possible solutions to fix them.

If you have a trouble not listed here, ask for help in the Trade Room section. If we find your trouble pertinent, we will add it here with the solutions of other users and/or our solutions.

1-	When I start a DecoTech™ program, I get an "Update Advice" window.
2-	When I start a DecoTech™ program, I get an "Evaluation Version" window.
3-	I have bought the "3D Home & Office Design" package and I do not find any manual.
4-	When I print a floor plan or a 3D perspective, the image does not use the full page.
5-	When I print a floor plan or a 3D perspective I only get a black rectangle.
6-	When I print a floor plan or a 3D perspective I get an error or nothing happens.
7-	When I print a floor plan I get a different result from the screen.
8-	My DecoTech™ Pro version 6 Electronic Key (Hardlock) is not properly detected.
9-	The Scene Transfer feature refuses to restore my previously archived scenes.
10-	The installation is extremely slow under recent Windows XP version.
11-	When I go to the download web page of the evaluation version, I click a link but nothing happens.
12-	My new computer does not have a parallel port to which I can connect my Parallel DecoTech™ Pro Electronic Key (Hardlock).
13-	Since I installed a new wide screen monitor, when I print out the floor plan I am only getting the floor plan on 2/3rd of the paper.
14-	I am unable to view the Electronic User's Guide (help file) on Microsoft Vista operating system.